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Advanced Quality Management
Quality is ultimately defined by the customer, and represents how close the project and deliverables come to meeting the customer's requirements and expectations.
An effective quality management process results in "better" project
deliverables, more efficient project work processes and increased client
satisfaction. There is a cost associated with a quality management
process as well, and it is important that the value of quality outweigh
the cost. Much of the cost of quality is incurred during the project,
while the benefits of quality are seen throughout the life of the
deliverables. An effective quality program must be implemented at both a
project level and an organization level. The focus of an organization
quality program is to standardize processes and continually improve them
over time.
Prerequisites
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A basic understanding of project management |
Learning Objectives
At the end of this class, participants should be able to:
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Explain the definition of quality and basic quality concepts |
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Build a Quality Management Plan, including quality control and quality assurance activities |
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Understand the organizational characteristics needed to support an overall quality program |
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Be aware of a number of different advanced quality management practices (optional) |
Who Should Attend
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Project managers and team members that manage, build and implement quality solutions |
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Managers that monitor projects |
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Clients, customers and all stakeholders that participate on projects and help set the expectations for quality |
Course Outline
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Overview
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Project Quality Management (Quality Plan, Quality Control, Quality Assurance) |
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Organizational Quality Management |
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Tour of Quality Management Practices (optional) |
There are numerous exercises to reinforce the concepts taught in the class.
Class Length
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One day |
